Support

Choose Sign in with Apple, Continue with Google or Continue with E-mail. With e-mail there’s no password: we send you a 6-digit code that is valid for 10 minutes.

Signing in with Apple, Google or an e-mail code using the same e-mail address opens the same account, so you can use whichever is convenient.

Check your spam or junk folder and make sure the address is spelled correctly. Codes expire after 10 minutes – if yours has expired, request a new one. To prevent abuse, codes can only be requested a few times in a short period; if you’re asked to wait, try again a little later.

After signing in, tap Create a Practice, name it and add your first office. You become the practice owner. Then add products by scanning them with Quick Receive (Inventory → “+”, or the Scan tab), invite your team and choose a plan. Every plan starts with a 14-day free trial.

Owners and admins can invite people in More → Team → Invite. Enter the person’s e-mail address, choose a role (Admin or Staff) and, for staff, the offices they work in. We e-mail them an invite code; you can also share the invitation yourself with Share Invitation.

They install DentalTrackr, sign in, and accept the invitation – it appears automatically if they sign in with the invited e-mail address, or they can tap Join with Invite Code and enter the code. Invitations expire after 14 days. You can change roles and office access, or remove someone, in More → Team.

• Staff work with inventory in the offices they’re assigned to – receiving, using, counting, transferring and reordering – and can add and edit products in the catalog.
• Admins can do this in every office, and also manage offices, the team and deletions in the catalog.
• Owners can do everything admins can, and also manage the subscription, other owners and deletion of the practice. A practice always has at least one owner.

Owners and admins add offices in More → Practice Settings → Add Office. The number of offices depends on your plan: Single Office (1), Group (up to 5) or Enterprise (unlimited). To move stock, open an item, choose a lot and tap Transfer from This Lot.

The common barcodes on dental and medical supplies: UPC and EAN, GS1 codes (including the square GS1 DataMatrix codes) and HIBC codes. When a GS1 or HIBC code contains the lot number and expiration date, they’re filled in automatically. A scan of a case counts as the units inside once DentalTrackr knows the case size.

If a package has no usable barcode, take a photo of the label and DentalTrackr identifies the product. Photos are only sent for identification when you tap the photo button; see the Privacy Policy for details.

No. DentalTrackr is for supplies, not patients. Please don’t enter patient names or other patient information anywhere in the app, including notes and photos.

The practice owner chooses a plan in the app. Subscriptions are purchased through Apple with your Apple Account, and every plan starts with a 14-day free trial for eligible new subscribers. A subscription covers one practice and all of its members.

Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions → DentalTrackr to change plans or cancel. You can also get there from the app: More → Practice Settings → Manage Subscription, or More → Account → Manage App Store Subscriptions.

Cancel at least 24 hours before the trial or current period ends to avoid being charged for the next period. For refunds, use Apple’s reportaproblem.apple.com; we can’t issue refunds for App Store purchases.

The practice becomes read-only: everyone can still look up inventory, but changes are paused until the owner subscribes again. The same happens if a practice has more offices than its plan allows – upgrade the plan or remove an office to continue.

In the app, go to More → Account → Delete Account. This removes your profile and sign-in methods and permanently deletes every practice in which you’re the only member, with all its data. If you signed in with Apple, DentalTrackr’s access to your Apple Account is revoked.

If you’re the only owner of a practice that has other members, make someone else an owner (in More → Team) or delete the practice first. Deleting your account does not cancel an App Store subscription – cancel it in Settings so you’re not charged again.

An owner can delete the practice and all of its data in More → Practice Settings → Delete Practice. To leave a practice someone else runs, tap More → Leave [practice name]; the inventory history you recorded stays with the practice.

Your data is stored on our servers in the United States and is only visible to members of your practice according to their role and offices. We don’t show ads, track you or sell data. Read the full Privacy Policy.